> FAQ
Hot Promotions Hot Promotions
Shops Shops
Brands Brands
Click . News Click . News
Panasonic Panasonic

FAQ

Q: Do I have to become a member to shop at ClickuHome?
A: Yes. Registration is free, fast and simple. Please click “Register” on the top menu on Clickuhome. Members will receive the latest deals, news and get invites to participate in the activities or contests organized regularly by Clickuhome.

Q: What happens if I forget my password?
A: Don’t worry, you can reset the password. Just click “forgotten your password?” on the login page, enter the email address you used for registration and click submit. An email will be sent to you containing a password reset link.

Q: How do I change my personal information?
A: You can modify your personal information in the Member Account.

Q: I was out of Hong Kong, is it possible for me to shop at ClickuHome?
A: Yes, no matter where you are, you can login Clickuhome to shop. But at this stage, only Hong Kong local pick-up and delivery services are available. For more details, please refer to Terms and Conditions.

Q: What forms of payment do Clickuhome accept?
A: Clickuhome accept PayPal, customers can also pay by credit card through PayPal.
Acceptable credit cards on include:




For more details, please refer to Terms and Conditions.

Q: Is the payment method provided by ClickuHome safe?
A: We provide you with a variety of secure payment methods. Online payment by credit card, the transaction is processed by a third-party online payment gateway independently. ClickuHome access credit card numbers for reference only, all the information is confidential.

Q: After confirming the order, when can I receive the goods?
A: Normally, our orders cut-off time is 11:00 a.m. (10:00 a.m. on Saturday). Confirmed orders that are placed after the cut-off time, will be handled in the next working day. The home delivery process usually takes 3-5 working days to complete. The delivery service is applicable to the commercial and residential areas in Hong Kong, Kowloon, New Territories, excluding outlying islands, Tung Chung, Ma Wan, Discovery Bay and areas that need driving license to access. But Clickuhome will try to arrange another feasible delivery method to have the goods delivered to related members; if customers would like to pick up the goods in person at showroom (located in Yau Ma Tei), goods will be ready 3 working days after the order is placed. For more details, see About the Terms and Conditions.

Q: Can I change the shipping address and delivery time slot after the order is confirmed?
A: To change the order details of a confirmed order, you may contact our customer service offers via the hotline (2667 6662) before the order cut-off time. For details, please refer to the “Account Management”.

Q: How to check my order status?
A: You can view the order information and status in the menu of “My Orders”. For details, please refer to the “Order Records”.

Q: If I am not satisfied with the purchased goods, can I apply for a return?
A: Under normal circumstances, we accept return of good if it is defective or damaged. Please contact us within 7 days upon receiving the products. But we will not accept any return or refund arising from personal factors. For details, please refer to Terms and Conditions.

Q: I found that the good is damaged before signing the delivery note, what can I do?
A: Please sign the delivery note first, and please contact us within 7 days upon receiving the products to arrange the exchange of goods. For details, please refer to Terms and Conditions.

Q: How do I earn bonus points?
A: Under normal circumstances, you can earn 5 bonus points for each HK$1 purchase (net amount). Promotions will be carried out occasionally, that purchasing designated goods can earn extra bonus points. For details, please refer to the membership benefits.

Q: Can I select to use the accumulated bonus point to settle the payment?
A: Yes, customers can use the accumulated bonus points to settle the order payment. Bonus points will be fully deducted in an integer unit from the amount payable. The remaining balance of bonus points is stored in your member account, and you can use them within the next purchase. For details, please refer to the Membership Bonus Points Scheme Terms and Conditions.

Q: I can’t receive an order confirmation email after successfully placing an order, what can I do?
A: Please check the spam mail folders from your registered email account. Please save cs_homenkitchen@hklpg.com.hk in your email address book or set our email address as “non-spam” email in order to avoid similar situation occurring again.

Q: Why I cannot login ClickuHome?
A: Clickuhome supports the following browsers: Internet Explorer 8.0 or higher, Google Chrome 23.0 or higher, Safari 5.0 or higher. Clickuhome is optimized for viewing at 1024 * 768 resolution. If you cannot log in, we recommend that you change the browser’s cookies setting and enable JavaScript, or switch to another browser to view this site. For assistance, please contact us via customer service hotline (2667 6662).